Order statuses

Accessible from the sidebar under Settings → Order Statuses.

As expected from a professional e-commerce platform, Sellvio offers a wide range of order statuses. These statuses are essential for efficient order management, enabling businesses to track and handle customer orders effectively.

The order statuses configured on the administration screen are not only used for managing and filtering orders but can also be tied to static content that is sent to customers via email.

Sellvio is pre-configured with the following default order statuses:

• New – Indicates that the customer has placed the order, but it has not yet been processed.
• In Progress – Indicates that the order is currently being processed by the seller or the responsible team.
• Closed successfully – Signifies that the entire order process, from placement to fulfillment and delivery, was completed successfully without any issues.
• Closed unsuccessfully – Indicates that an issue occurred during the processing or fulfillment of the order, preventing its successful completion.
• Canceled – Signifies that the order was intentionally withdrawn by the customer or the seller before it could be fulfilled or shipped.
• Deleted – Indicates that the order is no longer relevant and can be treated as canceled without prior consultation with the customer.
• Paid – Signifies that the customer has successfully completed payment for the order.

Sellvio provides extensive customization options for order statuses. Existing statuses can be easily edited to align with specific business requirements, and new ones can be created from scratch. This flexibility allows businesses to tailor their order management processes to their exact needs, ensuring that order statuses accurately reflect their store's unique workflows and customer interactions.

1. Name – The name of the order status.
2. Active – Determines whether the order status can be actively used for processing orders. Inactive order statuses cannot be used for managing orders.
3. To search for a specific order status, simply type its name into the search bar and click the "magnifying glass" icon.
4. Order statuses can be manually rearranged. When editing orders, the order statuses will appear in the customized sequence in the order status dropdown menu.
5. Clicking the "edit" button allows administrators to modify existing order statuses.
6. If an order status is no longer needed, it can be deleted by clicking the "trash" icon.
7. New order statuses can be added at any time by clicking the "Add New" button.

Adding or editing order statuses

• Name – The name is a clear and understandable label for the order status, which must be provided in all languages used by the online store.
• Active – Determines whether this status can be used in the order list. Inactive order statuses will not appear in the order status dropdown menu.
• Final – Specifies whether this status is used to finalize the order.
• Reserved – Enabling this option indicates that the status is used for reserving products.
• Hidden – Determines whether orders with this status are hidden by default in the order list.
• For statistics – Determines whether orders with this status are included in the statistics displayed on the administrative dashboard.