Complaint

What is a complaint?

A complaint is a formal way to express your dissatisfaction or objection to our services. Your opinion is of utmost importance to us, so we are at your disposal to resolve any issues or clarify any misunderstandings.

How can you file a complaint?

If you would like to file a complaint, please contact us by phone or email:

Phone (+381 60 446 05 57)
Email (reklamacije@sellvio.com)
Please provide as much information as possible about your experience so that we can quickly and efficiently resolve the issue as soon as possible.

Complaint handling process

Once we have received your complaint, we are committed to thoroughly investigating and resolving the case. You can count on us to respond quickly and transparently throughout the process.

Refunds

Payment can be made by credit card for monthly and annual packages. In case of payment by bank card, the User accepts that the service fee will be deducted automatically, in the time interval selected by him/her. Subscription fees already paid are not refundable by SELLVIO.

For more information, please visit our Terms and Conditions page.

Your trust is valuable to us

Your trust is essential for us, and we are constantly striving to improve our services. If you have any further suggestions or comments, please feel free to share them with us.

We thank you in advance for your cooperation.

 

Best regards,

The Sellvio team.