Special Shipping Methods

This chapter provides an overview of each specialized delivery type (service) supported by Sellvio.

Please note that not all shipping services are available in every country.

IMPORTANT: All shipping service extensions associated with Sellvio require the store owner's company to establish a contract with the respective shipping company that will be offered to customers during the checkout process.

Once the contract is signed between the store owner and the shipping company, the company will provide the necessary credentials and configuration parameters to the store owner. These can then be entered into the configuration fields within the Sellvio extension's configuration form.

For general information about shipping methods, please refer to this article. Now, let's review each specialized shipping method provided by Sellvio.

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GLS

GLS is a global courier and logistics company offering parcel delivery and express shipping services. Operating in multiple countries and regions, GLS services include domestic and international parcel delivery, express courier services, and various logistics solutions.

Sellvio requires businesses operating webshops to establish a contract with GLS to obtain the configuration parameters necessary for the plugin. Setting up GLS in Sellvio is a quick and straightforward process once these parameters are provided.

The settings for GLS specialized shipping types can be accessed from the sidebar under Settings → Shipping Methods, then switching to the Special Shipping Types tab.

IMPORTANT: The current version of the Sellvio GLS plugin is not supported in Serbia.

1. The language tabs allow for language-specific settings for all active languages in the webshop.
2. Name: This field lets administrators assign a name to the service within the selected language from the list at the top of the service settings panel. This name will appear to customers during checkout.
3. Description: This field allows administrators to provide a brief description or help text for the service in the selected language from the list at the top of the service settings panel. This text will be displayed as help text related to the shipping type during checkout.
4. Visibility: This option controls the visibility of the shipping option at checkout, even if it is marked as active. Visiting the link specified in this section makes the shipping option accessible to the logged-in administrator. This workflow allows testing the shipping option on a live site without making it visible to customers.
5. Mode: This setting allows administrators to switch between test and live modes. The test mode is primarily for testing purposes. The provider supplies both test and live parameters for store owners. These parameters can be configured separately for each mode by toggling between the two modes.
6. Active: Determines whether the service is active or not. If deactivated, the shipping option will not be available at checkout for customers or administrators, regardless of whether the service is in test or live mode.
7. Username: The username used for authentication with GLS.
8. Password: The password required for authentication with GLS.
9. Customer ID: A unique identifier associated with the business or customer using GLS logistics and parcel services.
10. Store Name: The name of the webshop.
11. Contact Name: The name of the contact person responsible for GLS shipments.
12. Shipping Price Type: Similar to general shipping types, administrators can specify the shipping price type to be used and configure its options. For a quick overview, refer to this article again.
13. Store Address: Lastly, store owners need to provide additional information about the webshop's address, as this is necessary for GLS services. Since the fields are self-explanatory, a detailed description of each specific field is omitted.

IMPORTANT: For testing purposes, the username, password, customer ID, webshop name, and contact name should be provided in test mode, while the live username, password, customer ID, webshop name, and contact name should be provided in live mode.

Once everything is correctly configured and tested, store owners simply need to set the Mode option to live and ensure the shipping type is active and visible.

All the above-mentioned fields can be viewed in the screenshot provided on the following page.

Additional GLS Shipping Data Within an Order

When customers select GLS as the shipping method for their order, administrators must provide additional information on the order administration screen before submitting the shipping request to GLS.

To send a shipping request for an order, the administrator first needs to edit the order under Webshop → Orders.

Then, the administrator must complete the Shipping Data form located under the order details:

1. Number of Packages: Allows administrators to specify how many packages are included in a shipment.
2. Package Contents: A brief description of the shipment's contents.
3. Pickup Date: Refers to the date when a scheduled pickup or shipment arrangement is made with GLS—essentially, the date GLS is expected to collect the package from the merchant.
4. Cash on Delivery (COD) Amount: Indicates the maximum amount the recipient can pay in cash upon receiving the package from the courier or delivery person. This is optional and only relevant if the customer chose COD as the payment method.
5. COD Reference Number: A unique identifier or reference number associated with the COD shipment. This is optional and only relevant if the customer selected COD as their payment method.
6. Notes: Optional information for the courier.

After providing and saving the shipping data, store owners can submit the shipping request to GLS by clicking the Shipping button at the bottom of the order editing page.

IMPORTANT: A shipping request for an order can only be submitted to GLS once.

Package Labels and Shipment Tracking

Once GLS receives and processes the shipping request, the fields in the Shipping Details form will be disabled. Additionally, a Download Labels button will appear at the bottom of the Shipping Details section.

Using the Download Labels button, the store owner can download the necessary package labels in PDF format. These labels can then be printed and attached to the packages included in the shipment.

Like all specialized shipping types supported by Sellvio, GLS enables store owners to track the status of all packages included in a shipment. This can be done under the Shipping Status section on the order editing screen:

1. Package ID: The identifier provided by GLS upon processing the shipping request.
2. Package Status: The most recent status of the package.
3. Last Update: The date and time of the most recent status update received from GLS.
4. Refresh Status: Clicking this button directly communicates with GLS to fetch the latest status information for the packages included in the order.

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AKS

The AKS is a local courier and logistics company that provides parcel delivery and express shipping services. AKS operates exclusively in Serbia. Their services include domestic parcel delivery, express courier services, and various logistics solutions.

Businesses operating their online stores on Sellvio must sign a contract with AKS to obtain the configuration parameters needed for the plugin. Once these parameters are received, setting up AKS in Sellvio is a quick and simple process.

The AKS special shipping method settings can be accessed in the sidebar under Settings → Shipping Methods and then switching to the Special Shipping Methods tab.

IMPORTANT: AKS as a shipping type is only supported in Serbia.

1. Using the language tabs, the language-specific settings for all currently active languages of the webshop are available.
2. Name – This field allows administrators to assign a name to the service in the selected language from the list at the top of the service settings panel. This name will appear as the shipping type during the checkout process for customers in the webshop.
3. Description – This field allows administrators to provide a short description or helper text for the service in the selected language from the list at the top of the service settings panel. This text will appear as a help text related to the shipping type at checkout for the store's customers.
4. Visibility – This option controls the visibility of the shipping option at checkout, even if it is marked as active. Visiting the link provided in this section will make the shipping option available to the logged-in administrator. This workflow allows testing of the shipping option on a live site without making it visible to regular customers.
5. Mode – This setting allows administrators to switch between test and live modes. The test setting is primarily for testing purposes. The service provider provides both test and live parameters for store owners. These parameters can be configured separately for each mode by switching between the two.
6. Active – Determines whether the service is active or not. If deactivated, the shipping option will not be available at checkout for customers or administrators, regardless of whether the service is in test or live mode.
7. Store Address – Store owners need to provide additional information about the store's address as this is required for the AKS service. As the fields are self-explanatory, no detailed description of each specific field will be provided.
8. AKS Merchant ID – The identification key provided by AKS after the company running the webshop on Sellvio has signed a contract with the service provider.
9. Shipping Price Type – Similar to regular shipping types, administrators can specify the shipping price type they wish to use and configure its options. For a quick overview, please refer to this article.

IMPORTANT: For testing purposes, the test business address and the AKS merchant ID must be provided in test mode, while the live business address and the AKS merchant ID should be provided in live mode.

Once everything is properly configured and tested, store owners only need to switch the mode option to live and ensure that the shipping type is active and visible.

Additional AKS Shipping Information in an Order

When customers select AKS as their shipping method, administrators must provide some additional information on the order administration screen before submitting the shipping request to AKS.

To submit the shipping request for the order, first, the order needs to be edited under Webshop → Orders.

Then, the administrator must fill out the Shipping Information form found below the order:

1. Number of Packages – Allows administrators to specify how many packages are included in a shipment.
2. Package Weight – The total weight of the shipment, on which the shipping cost is based.
3. Package Contents – A brief description of the shipment's contents. Administrators must choose one of the predefined values provided by AKS.
4. Shipping Payment Method – Specifies who is responsible for the shipping costs.
5. Additional Service Payment Method – Specifies who is responsible for covering any additional services related to the shipping.
6. Shipping Cost by Weight – The total shipping cost calculated based on the weight of the shipment.
7. Amount Payable for Cash on Delivery – The total amount to be paid if the shipment is paid for via cash on delivery.
8. Customer Reference – A unique identifier or reference number associated with the shipment.
9. Note – An optional message for the courier.
10. Signature Required – Specifies whether the recipient is required to sign for the shipment as proof of receipt.
11. SMS Notification – Specifies whether AKS should send an SMS notification about the delivery status.

After entering and saving the shipping data, store owners can submit the shipping request to AKS by clicking the Ship button at the bottom of the Edit Order page.

IMPORTANT: A shipping request for an order can only be submitted to AKS once.

Package Labels and Shipment Tracking Once AKS receives and processes the shipping request, the fields in the Shipping Details form will be disabled, and a Download Labels button will appear at the bottom of the Shipping Details section.

Using the Download Labels button, the store owner can download the necessary package labels in PDF format, print them out, and attach them to the packages in the shipment.

The AKS, like all other special shipping types in Sellvio, allows store owners to track the status of all packages in the shipment under the Shipping Status section on the order editing screen.

1. Package ID – The package identifier received from AKS when the shipping request is processed.
2. Package Status – The most recent status of the package.
3. Last Update – The date and time when the last status update for the package was received from AKS.
4. Update Status – By clicking the button, it directly contacts AKS and retrieves the most up-to-date status information for the packages in the order.

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Daily Express (DExpress)

Daily Express is a local courier and logistics company that provides parcel and express delivery services. It operates solely within Serbia. Their services include domestic parcel delivery, express courier service, and various logistics solutions.

Businesses operating webshops on Sellvio must sign a contract with Daily Express to receive the configuration parameters needed for the extension. Setting up Daily Express in Sellvio is a quick and straightforward process once the contract is received.

The configuration settings for Daily Express special delivery method can be found under Settings → Delivery Methods in the sidebar, and then by switching to the Special Delivery Methods tab.

IMPORTANT: Daily Express as a delivery type is supported only in Serbia.

1. Using language tabs, the language-specific settings for all active languages of the webshop can be accessed.
2. Name: This field allows administrators to assign a name to the service in the language selected in the settings panel at the top. The delivery type will appear with this name to customers during checkout.
3. Description: This field allows administrators to provide a short description or helper text for the service in the selected language. This text will appear as a help tooltip for customers at checkout regarding the delivery type.
4. Visibility: This option controls the visibility of the delivery option at checkout, even if it is marked as active. Visiting the link provided in this section will make the delivery option available to the logged-in administrator. This workflow allows the testing of the delivery option on a live site without making it visible to regular customers.
5. Mode: This setting allows administrators to switch between test and live modes. The test setting is primarily for testing purposes. The service provider provides both test and live parameters to store owners. These parameters can be configured separately for each mode, allowing you to switch between the two modes.
6. Active: Determines whether the service is active or not. If deactivated, the delivery option will not be available at checkout for customers or administrators, regardless of whether the service is in test or live mode.
7. Username: The username provided by Daily Express after the webshop owner signs a contract with them.
8. Password: The password provided by Daily Express after the webshop owner signs a contract with them.
9. cc code for delivery status notification: This code is automatically generated by Sellvio once the correct username and password are provided. It is used in all transactions between Sellvio and Daily Express.
10. Package codes: Administrators can define the prefix and number range for package codes. When a shipping request is forwarded to Daily Express, package codes for the shipping labels are automatically generated according to the settings configured in the package code field.
11. Shipping price type: Similar to general shipping types, administrators can define the shipping price type they wish to use and configure its settings. For a quick overview, please read this article.

Unlike other providers, the final configuration of the service requires an additional step.

Daily Express only accepts the address data provided by them, so this information must be synchronized first.

1. Towns - By clicking the "Synchronize" button, a list of towns to which Daily Express delivers will appear. Customers can only choose from these towns if they select Daily Express as their preferred delivery method during the checkout process.
2. Municipalities - By clicking the "Synchronize" button, a list of municipalities to which Daily Express delivers will appear. Customers can only choose from these municipalities if they select Daily Express as their preferred delivery method during the checkout process.
3. Streets - By clicking the "Synchronize" button, a list of streets to which Daily Express delivers will appear. Customers can only choose from these streets if they select Daily Express as their preferred delivery method during the checkout process.
4. Delivery Statuses - By clicking the "Synchronize" button, the statuses offered by Daily Express and used in the communication between Sellvio and Daily Express can be retrieved.
5. Pickup Location - The customer’s identifier and the primary pickup location address of the business.
6. Store Location - The customer’s identifier and the address of the company operating the webshop.

IMPORTANT: For testing purposes, the test username, password, package codes, pickup location, and store location should be entered in test mode, while the live username, password, package codes, pickup location, and store location should be entered in live mode.

Once everything is properly configured and tested, the only thing store owners need to do is set the mode option to live and ensure that the payment method is active and visible.

Additional Daily Express Delivery Information within an Order

When customers choose Daily Express as their delivery method for an order, administrators must enter some additional information on the order's administrative screen before sending the delivery request to Daily Express.

To place a delivery request for an order, first, the order must be edited under the Webshop → Orders section. Then, the administrator must fill out the following Delivery Information form under the order:

1. Delivery Type - Specifies the type of shipment, i.e., whether the shipment is Regular or Urgent (for the same day).
2. Payment Type - Determines whether the shipment will be paid by invoice or cash.
3. Payment - Specifies the payment location for the shipment.
4. Document Return - Indicates whether the courier needs to return the shipment to the sender.
5. Shipment Value - The total value of the shipment.
6. Amount to be Paid for Cash on Delivery - The amount to be paid in cash to the courier. This option is only applicable if the selected Payment Type is Cash on Delivery.
7. Entity Receiving the Payment - Specifies whether the sender or the pickup location will receive the payment upon delivery.
8. Bank Account for Cash on Delivery Deposit - The company's bank account where the payment for Cash on Delivery will be deposited. The Daily Express can deposit the payment into the company's bank account after receiving it upon delivery. The bank accounts can be configured under Settings → Bank Accounts in Sellvio.
9. Package Contents (games, parts, textiles, documents, etc.) - A brief description of the contents of the shipment.
10. Total Weight - The total weight of the shipment.
11. Notes - An optional informational message for the courier.
12. Package Width - The width of the package.
13. Package Length - The length of the package.
14. Package Height - The height of each package.
15. Package Weight - The weight of each package. The total weight of all packages must match the total shipment weight.
16. Package Volume - The volume of each package.
17. Store owners can split the shipment into multiple packages by adding more packages to the shipment using the Add Package button.
18. Unnecessary packages can easily be removed by clicking the red "Trash" button at the end of the package entry.
    
    After entering and saving the shipping details, store owners can send the shipping request to Daily Express by clicking the Shipping button at the bottom of the order editing page.

IMPORTANT: A shipping request for an order can only be submitted once to Daily Express.

Package Labels and Shipment Tracking

Once Daily Express receives and processes the shipping request, the fields in the Shipping Details form will be disabled, and the Download Labels button will appear at the bottom of the Shipping Details section.

Using the Download Labels button, the store owner can download the required package labels in PDF format, print them, and attach them to the packages in the shipment.

The Daily Express, like all other special shipping types in Sellvio, allows store owners to track the status of all packages in the shipment in the Shipping Status section under the order edit screen.

1. Package ID - the package identifier received from Daily Express when the shipping request is processed.
2. Package Status - the most recent status of the package.
3. Last Update - the date and time when the package's most recent status update was received from Daily Express.

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Foxpost

Businesses operating Sellvio webshops must enter into a contract with Foxpost to receive the configuration parameters needed for integration. Setting up Foxpost in Sellvio, once the parameters are received, is a quick and easy process.

The settings for Foxpost special shipping types can be found in the sidebar under Settings → Shipping Methods, and then by switching to the Special Shipping Types tab.

IMPORTANT: The current version of the Sellvio Foxpost plugin is not supported in Serbia.

1. Using language tabs, the language-specific settings for all currently active languages in the webshop can be accessed.
2. Name - this field allows administrators to assign a name to the service in the list at the top of the service settings panel, based on the selected language. The shipping type with this name will appear to webshop customers during checkout.
3. Description - this field allows administrators to provide a short description or helper text for the service in the selected language, which will appear as a tooltip about the shipping type to the store’s customers at checkout.
4. Visibility - this option controls the visibility of the shipping option at checkout, even if it is marked as active. Visiting the link provided in this section will make the shipping option available to the logged-in administrator. This workflow allows testing the shipping option on a live website without it being visible to regular customers.
5. Mode - this setting allows administrators to switch between test and live modes. The test setting is primarily for testing purposes. The provider supplies both test and live parameters to store owners. These parameters can be configured separately for each mode by switching between the two.
6. Active - determines whether the service is active or not. If deactivated, the shipping option will not be available to customers or administrators at checkout, regardless of whether the service is in test or live mode.
7. Username - the username used for authentication in the Foxpost account.
8. Password - the password required for authentication in the Foxpost account.
9. API Key - the API key for the webshop's Foxpost account.
10. Shipping Price Type - similar to general shipping types, administrators can specify the shipping price type they wish to use and configure its options. For a quick overview, please read through this article again.

IMPORTANT: For testing purposes, the username, password, and API key should be provided in test mode, while the live username, password, and API key should be provided in live mode.

Once everything is set up and tested correctly, simply switch the mode option to live.

Additional Foxpost Shipping Information Within an Order
When customers choose Foxpost as the shipping method for their order, administrators need to provide some additional information on the order administration screen before sending the shipping request to Foxpost.

To send a shipping request for an order, the order must first be edited under Webshop → Orders.

Next, the administrator needs to complete the Shipping Details form found under the order:

1. Cash on Delivery Amount - the total value of the order excluding shipping costs.
2. Package Identifier Number - any package identifier number.
3. Note - internal note for the courier service.
4. Message for the Courier - a special note for the courier delivering the package.
5. Fragile Goods - by enabling this option, Foxpost will be notified that the contents of the package are fragile.
6. Foxpost Label - this option determines whether Foxpost will print the label.

After successfully submitting the package, a new section will appear under the order modification, where the store owner can track the current status of their package(s).

Using the "Update Status" button, the current status of the packages can be requested from the service provider at any time.

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MPL - Hungarian Post Logistics

Businesses operating their Sellvio web stores must establish a contract with MPL to obtain the configuration parameters required for integration. Setting up MPL in Sellvio, once the necessary connection parameters are received, is a quick and straightforward process.

MPL's settings for special shipping types can be accessed via the Settings → Shipping Methods menu in the sidebar, then switching to the Special Shipping Types tab.

IMPORTANT: The current version of the Sellvio MPL plugin is not supported in Serbia.

1. Using the language tabs, language-specific settings for all active languages in the webshop are available:
2. Name: This field allows administrators to assign a name to the service in the language selected from the list at the top of the settings panel. This name will appear to webshop customers during checkout.
3. Description: Administrators can provide a short description or helper text for the service in the language selected from the list at the top of the settings panel. This text will be displayed as helper text for the shipping type at checkout.
4. Visibility: This option controls the visibility of the shipping option at checkout, even if it is marked as active. A link provided in this section allows the shipping option to be accessible only to logged-in administrators. This workflow enables testing of the shipping option on a live site without making it visible to regular customers.
5. Mode: This setting allows administrators to switch between test and live modes. The test mode is intended primarily for testing purposes. The provider supplies both test and live parameters to store owners. These parameters can be configured separately for each mode by toggling between them.
6. Active: Determines whether the service is active or not. If deactivated, the shipping option will not be available at checkout for customers or administrators, regardless of whether the service is in test or live mode.
7. Customer Code: The webshop-operating company's customer code with MPL.
8. Agreement Number: The agreement number between MPL and the webshop operator.
9. Client ID: A unique identifier required for API communication.
10. Secret: The encrypted key for API communication, also provided by MPL to the webshop operator.
11. Bank Account Number: The official bank account number of the webshop-operating company.
12. Address Details: The official address of the webshop-operating company.
13. Contact Details: The contact information of the webshop-operating company.
14. Billing Details: The billing information required for invoicing by the webshop-operating company.
15. Shipping Price: Under the shipping price settings, the webshop owner can specify general or weight-based pricing when customers choose MPL delivery for their orders.

The MPL service is not free. The Bank Account Number, Address Details, Contact Details, and Billing Details are all necessary for MPL to bill the webshop operator for services at the end of the month. Additionally, MPL requires the official company details for every shipping request.

Additional MPL Shipping Details Within an Order

When customers select MPL as the shipping method for their order, administrators must provide additional information on the order administration interface before sending the shipping request to MPL.

To send a shipping request for an order, the administrator must first edit the order in the Webshop → Orders menu.

Next, administrators need to complete the Shipping Details form located within the order:

1. Planned date of dispatch - this field allows specifying the date on which the courier should pick up the package from the business operating the webshop.
2. Label size - the size of the label used to identify the package, which will be affixed to it, can be selected from the dropdown menu.
3. Label - any text can be entered in this field, which will appear on the label attached to the package.
4. Payment method - you can choose whether the customer will pay the shipping fee in cash or via bank transfer. In both cases, the paid amount will be credited to the bank account specified in the MPL settings, either through the customer's transfer or by MPL.
5. Package retention period (business days) - this field allows specifying how many business days MPL will retain the package in case of an unsuccessful delivery attempt.
   
   After providing the shipping details, the webshop administrator only needs to specify the number of packages and their related information before submitting the shipping request:

1. Add Package - Use this button to add new packages to the order.
2. Basic service - The basic service setting allows you to define the nature of the delivery, whether the shipment is a standard postal package or a business package.
3. Extra services - MPL offers various extra services per package, which can be selected under the Extra Services section.
4. Shipping method - In the dropdown menu, you can select the shipping method, such as home delivery or pallet delivery.
5. Package size - MPL distinguishes three package sizes, which can be chosen under the Package Size option.
6. Package weight - The input field allows you to specify the weight of the package. It is important to note that the total weight of multiple packages cannot exceed the total weight of the items in the order and must not be less.
7. If a package is not needed, it can be deleted by clicking the "trash" icon.

After successfully submitting the package(s), a new section appears under the order modification screen, where the webshop owner can track the current status of their package(s).

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BEX

Bex is a courier and logistics company providing express delivery services. Bex services are only available in Serbia. Their offerings include domestic package delivery, express courier services, and various logistics solutions.

To set up the integration, businesses operating the Sellvio webshop must sign a contract with Bex to obtain the configuration parameters required for the integration. Once the necessary parameters are acquired, configuring Bex in Sellvio is a quick and simple process.

To access the specialized Bex shipping method, click on the External Services menu in the sidebar, and then navigate to the Delivery tab on the sender services administration page.

IMPORTANT: In Sellvio, the Bex shipping method is only supported in Serbia.

1. Language tabs allow language-specific settings for all currently active languages of the webshop.
2. Name - This field enables administrators to assign a name to the service in the selected language from the list at the top of the service settings panel. This name will be displayed to webshop customers during checkout as the shipping type.
3. Description - This field allows administrators to provide a short description or help text for the service in the selected language from the list at the top of the service settings panel. This text will appear to customers during checkout as help text related to the shipping type.
4. Visibility - This option controls the visibility of the shipping option at checkout, even if it is marked as active. Visiting the link specified in this section makes the shipping option accessible to logged-in administrators. This workflow allows the shipping option to be tested on a live site without making it visible to regular customers.
5. Mode - This setting allows administrators to switch between test and live modes. The test setting is primarily used for testing purposes. The provider supplies store owners with both test and live parameters, which can be configured separately by switching between the two modes.
6. Active - Determines whether the service is active. If deactivated, the shipping option will not be available at checkout for either customers or administrators, regardless of whether the service is in test or live mode.
7. Client ID - Identifier provided by Bex.
8. Authentication token - Identifier token provided by Bex, required for API communication.
9. Pickup location - The address and contact details of the business operating the webshop where the courier can collect the packages for delivery.
10. Shipping price type - Under shipping price settings, the webshop owner can define general or weight-based pricing in cases where the customer selects delivery by Bex for their order.
11. Data synchronization - For accuracy, Bex operates with specified lists of municipalities, settlements, and streets. Deliveries are only made to locations that are registered in their system. Therefore, after providing the Client ID and Authentication Token, click the Synchronize button to sync the list of municipalities, settlements, and streets provided by Bex.

Additional BEX Shipping Details Within an Order

When customers select Bex as the shipping method for their order, administrators must provide some additional information on the order administration interface before submitting the shipping request to Bex.

To send a shipping request for an order, the order must first be edited under the Webshop → Orders menu.

Then, administrators need to complete the Shipping Details form located within the order:

1. Shipment Type - A field used to specify the type of shipment.
2. Total Weight - The total weight of the package to be delivered. The total weight must precisely match the combined weight of the items in the order.
3. Shipment Content - Select the content of the package from a list provided by Bex.
4. Payment Method - This field allows selection of whether the shipping cost will be paid by the sender or the customer, and the method of payment.
5. Number of Packages - Specifies the number of packages included in the shipment.
6. Notification - Determines whether the customer should receive notifications from Bex regarding the shipment.
7. Public Note - A field for leaving any comment intended for the service provider.
8. Courier Note - A specific note for the courier responsible for delivery.
9. Delivery Fee - The cost of delivery can be specified in this field.
10. Insurance Amount - If the package value requires insurance, the value can be specified in this field.
11. Label Size - Depending on the package size, the admin can select the appropriate label size for the package from a dropdown menu.
12. Payment via Bank - This option allows deciding whether Bex should deposit the amount handed to the courier into the company's account after delivery.
13. Bank Account - The company’s bank account where the payment will be deposited if bank payment is chosen.
14. Transfer Note - For payments made via bank, a customizable note can be added to help identify the payment.
15. Options - Additional shipping options that can be requested from the service provider.

 

Reports

Bex offers the option to send notifications at various stages of delivery. The webshop administrator can set how and when the customer will receive notifications regarding the shipment in the Reports section. This allows customization of the notification process based on different delivery stages.

1. Add New Report – A new report can be added to the order/shipment by clicking the "Add New Report" button.
2. Report Type – In the dropdown field, you can define whether the customer should receive the report via SMS or email.
3. Type – The Type field specifies the scenarios in which Bex can send a report to the customer regarding the shipment. The webshop administrator can select exactly which case will trigger the report to be sent to the customer.
4. Recipients – The Recipients field is where the email addresses or phone numbers for receiving the report can be specified. Multiple phone numbers or email addresses can be added, depending on the option selected in the Report Type field.
5. If a report is not needed, it can be deleted by clicking the "trash" icon.

After successfully submitting the package(s), a new section will appear under the order modification, where the webshop owner can track the current status of the package(s).

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City Express

City Express is a courier and logistics company offering express delivery services, operating within Serbia. Their services include domestic parcel delivery, express courier service, and various logistics solutions.

To set up the integration, businesses operating a Sellvio webshop must sign a contract with City Express to receive the necessary configuration parameters for the integration. Once the required parameters are obtained, the City Express setup in Sellvio is a quick and easy process.

To access the special delivery mode of City Express, click on the "External Services" menu in the sidebar, then go to the shipping services administration page and click the "Delivery" tab.

IMPORTANT: In Sellvio, the City Express shipping mode is only supported in Serbia.

1. Using the language tabs, the language-specific settings for all currently active languages of the webshop can be accessed.
2. Name – This field allows administrators to assign a name to the service in the selected language, visible in the list at the top of the service settings panel. This name will appear as the shipping option during checkout for webshop customers.
3. Description – This field allows administrators to provide a brief description or help text for the service in the selected language, visible at the top of the service settings panel. This text will appear as a tooltip for customers at checkout regarding the shipping option.
4. Visibility – This option controls the visibility of the shipping option at checkout, even if it is marked as active. By visiting the provided link, the shipping option will be available to the logged-in administrator. This process allows testing the shipping option on a live site without making it visible to regular customers.
5. Mode – This setting allows administrators to switch between test and live modes. The test setting is mainly for testing purposes. The provider gives separate parameters for both test and live modes, and these can be configured separately by switching between the two modes.
6. Active – Determines whether the service is active or not. If deactivated, the shipping option will not be available to customers or administrators at checkout, regardless of whether it is in test or live mode.
7. API Key – The identifier provided by City Express.
8. Synchronization – Synchronize cities and postal codes from the City Express database.
9. Shipping Price Type – Under shipping price settings, the webshop owner can define general or weight-based pricing in case the customer selects City Express for their order's delivery.
10. Pickup Locations – Under the pickup locations settings, the pickup locations and their details can be added.