Webshop owners now have the option to log in on behalf of a specific user.
This new feature helps administrators see what the customer sees when they log in to a user account, making it easier to understand and resolve issues such as errors during checkout or browsing. They can test user-specific situations to ensure that discounts or special offers work properly for each user group.
Administrators can easily help customers place, modify, or cancel their orders. This is especially useful for more complex payment or shipping issues. In case of account login or setup issues, the personalization feature can be used to easily help customers log in or change their settings.
This option not only makes assistance faster, but also improves the overall user experience.
A more detailed guide on user management can be found here.
